I feel like TurboTax kinda doesn't care about making sure customers get what they need, I tried getting the refund advance 2 years in a row. Both years I had an offset under 50 dollars and it totally ruined my chances of an advance. I'm getting over 5 thousand back and the worst part is that I paid my offset off just so nothing could stop me from getting it and I still didn't get it. My family and I were really needing it bad but I couldn't get any help from anyone. I couldn't even afford paying the 45 dollar offset but I did because I thought for sure I would get the advance. And I definitely wouldn't have gotten premium if I knew I wasn't getting it and I definitely wouldn't be having it put in my credit carma spending account. I was told by TurboTax that it's up to credit carma but it's not, credit carma and the actual bank says it's up to TurboTax to approve us. But I'm probably a last time customer. They literally couldn't even help me with my state return.
