I need to amend my 2023 return and the link on the website is broken. I have tried multiple computers and multiple browsers. Help!!

I am extremely frustrated that there is no ability to talk to a person to help figure this out. I have tried the help chat and called the number and neither one will connect me to a person because I have not yet paid for 2024. Why should that matter? Do better TurboTax. I have been a customer for ~10 years, but am unlikely to continue with this lack of support.