Your tax experts are not tax experts in anything. They dont know how to help or even understand what options turbo tax even offers. I called and spoken to an an agent about how to select the refund advance loan option. After making me repeatedly click review over and over. They then told me to try changing my bank since credit karma doesnt work with the refund advance loan. So i switched to my chase bank. After that didnt work, they told me i would need to "start over" with a new email and create a new turbo tax account. I then hung up as this person was clearly incompetent. The 2nd person i called ensured they would help me. But they only made things worse. They told me that i could select the refund advance after hitting to file my tax return. I told him thats not what i did last year to which he said by clicking to sign and file, the option to select the refund advance would show itself. Which was not true at all. After i told him the option did not present himself he told me that the refund advance loan is the same thing as the 5 days early option. He then told me to keep tracking my refund and then hung up. Infuriated i called back and spoke to another "eXpErT" who took over 45 minutes with me just sitting on hold as she sat in silence reading what i could only assume is some sort of turbotax help desk information to try and figure out what my tax return was filed as only to eventually give up and say she would call me back. I paid $200 dollars to file and for expert support and this only resulted in my return getting filed incorrectly. What is turbo tax able to do to resolve this issue?
