I have met all of the eligibility requirements, and refund advance has never been an option. I've always made sure that I meet the requirements, and yet it has never been an option. Is there a hidden eligibility? Sorry if this comes off as sarcastic, but all of the responses we've been given have been the same. As if we haven't gone to read the requirements. Customers are telling you they meet the requirements, but we're not being given a reason why we aren't even being given the option of approval, except the reposting of the eligibility info (which at this point seems a tad condescending).
