I had the SAME issue with TurboTax for my 2015 refund. I called the IRS and they said they did not have my refund. The bank it went to said it was sent back to TurboTax. Every time I email TurboTax, big shocker, I never get a reply. I'm about to file a complaint with BBB because it's been a year and no refund. NOT OKAY.
