Turbotax does not receive updates on the status of your refunds, and it cannot get or provide information about why they are still pending. Only the IRS can tell you why.
Call 800-829-1040
- Choose your language,
- Then choose option 2
- Then 1
- Then 3
- Then 2
- When it asks you to enter your SSN or EIN do nothing – wait - - After it asks twice, you will get another menu
- Then 2
- Then 3
It should then transfer you to an agent. Note when its phone line are busy you may be on hold for a long while or disconnected
