have you opened your 2023 return to check the filing status? If you e-filed, it should say accepted which means the IRS should have gotten it. if it says started you never successfully e-filed. It will also say started if you mailed in your return because in that case there is no knowing if the IRS got it or not. your second course of action is to check the IRS where's my refund page
https://www.irs.gov/refunds
it will show 1 of 3 things if the IRS got your return
Return Received – We received your return and are processing it. You would have to call the IRS to find out why the delay but has it been over 3 weeks?
Refund Approved – We approved your refund and are preparing to issue it by the date shown.
Refund Sent – We sent the refund to your bank or to you in the mail. ..
if you haven't received it and it's more than a week since the sent date, you'll need to contact the IRS
note that Turbotax never receives an update on the filing status.
Call 800-829-1040
- Choose your language,
- Then choose option 2
- Then 1
- Then 3
- Then 2
- When it asks you to enter your SSN or EIN do nothing – wait - - After it asks twice, you will get another menu
- Then 2
- Then 3
It should then transfer you to an agent. Note when its phone lines are busy you may be on hold for a long while or disconnected
