Quicken Import of Turbox 2023 Error code 5 or 2

It has been 6 months since I sent my Q log files to Intuit and not a single contact or any reason why it is not working.  I am using Quicken R60.15 and I am very frustrated since I am an old punch card guy from the 1960s and would NEVER let this problem continue if I were doing the work.  HELP!!!