Thanks, but I tried that... it was from a June 2019 post (Turbotax agent I spoke with suggested as well). While it sounds like that has worked more recently, I tried 5-6x to make sure I wasn't missing that prompt or the prompt number had changed. However, it's no longer an option. Option is something with vehicle or health, etc. "Personal Income Tax" is lumped into another prompt #, which doesn't work either. Been trying options for over 90 mins... only way I got to an actual person was through collections/payment option, but the person could not help (not surprised). I'm waiting on a call back to make an appt at my local IRS office. I will also contact a local Taxpayer Advocate. Thank you!
