Paid 2023 taxes owed in full on 4/15/24 (no refund which was expected). Filed in CO and Status is single (if that matters). However, checked IRS website and shows I'm owed several thousands of dollars for my 2022 refund. Status for months has been Refund Received (not Approved nor Refund Sent). I tried to call the IRS several times and cannot speak to an actual human. I finally reached an IRS collections agent who could not help (realize this is not a collections topic - just desperately trying to reach a human). And yes, I saw the post from June 2019 with instructions to press 2, etc. The Turbotax agent I chatted with suggested that as well. 🙂 It is no longer an option. I have listened to all prompts. IRS must have changed options since 2019. Any advice?
