Thanks for your reply.
I did not file the tax return that I started. For context, I live and work in Canada, and only recently found out I still need to file US taxes as a citizen. I started the return, but it was low on my priority list so I never finished it. Once I got the email reminder, I tried to finish it, but the return that I started no longer appears. I clicked the Account Recovery link you sent, but all it does is redirect to my "Tax Home" page. In any case, I'm fairly confident I only have the one US account.
I've tried to call TurboTax or contact them through the direct messenger service, but it will not let me speak with a costumer service representative since I have not purchased their services. However, the email says that I have up until the 31st to finish filing, so they know that I started a return.
