@efrain111 wrote:
Hi,
I used Windows and I had already tried the steps you shared before actually posting my question here. I did also tried opening the 2023 program and that one was also unable to find the actual document. Additionally, I do not recall manually saving the file either...
Turbotax is not responsible for problems with your Windows computer. The program does save the file by default, although I suppose it is possible that if you completed your return in one sitting, and then exited the program and clicked "cancel" when it asked to save, it might not. When using the desktop version, only you have a copy of your file and you are responsible for backups. No one else has a copy.
If you want proof of what you filed, you can get your IRS transcript. Your account record should also discuss when payments were made, if they were adjusted or delayed. The transcript may show the bank account number you used, but it may be hidden for security reasons.
Did you use refund transfer to pay any fees from your refund, or did you request a refund advance or to get your refund on a debit card? That introduces an extra bank into the situation.
