@Sharon 04 wrote:
I have been doing my taxes via turbo tax download for quite a few yrs. (Except 2018) . I had problems using the cd download this yr for 23. I noticed that none of my prior tax yrs are there- I get the message that I didn't file taxes thru turbotax that yr (i.e. 2019-2022). The fact is that I did. I found what I think is the original login but I no longer us that email or phone number and have no idea what the password is. How can I retrieve or change the email or phone number to be able to reset the password
Are you trying to get the download programs for 2019-2022 that you purchased from TurboTax? If you are looking for the actual tax returns and prepared them in desktop software, the tax returns themselves will not be in an Online TurboTax account. In any case, if you no longer have access to the email account or phone number, here's another way you can look for and recover multiple accounts. It will hopefully show you all your User ID's and allow you to reset the password. Once inside your account you can go to the Intuit Account settings to update your profile.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
Leave the data field blank (i.e., do not enter an email address or phone number.) Instead, scroll down a bit, then choose the small blue link that says "Try something else", and it will try to look you up by other parameters.
