After you file

I been waiting for my taxes since February 14,2024. I contacted my bank and they said they rejected my refund because it was coded as a business transaction. I was told to contact the irs. I contacted the irs 3 months prior and they told me they haven’t received my money back from my bank it went back into my tax provider account which means it went back to turbo tax. I can’t even speak to a person about my refund n I have to wait 90-120 days for them to complete a trace on my check they said they sent out too me. I’m never using turbo tax again