The IRS is mistaken. the refund never goes to Turbotax but to a third-party bank which splits the refund between you and Turbotax. your portion is then forwarded using the direct deposit info provided. if it is incorrect the bank sends the money back to the IRS to send you a paper check.
contact support for assistance
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
