@ olivianoel01 wrote:
I was depending on this money for credit card debts and am a single mom. These past months have been so hard by my self financially
If you can't get good information/results when you talk to the IRS, you may be able to expedite things through the IRS Taxpayer Advocate Service. That advocate service (which is free and provided by the IRS) is especially prone to help if you have a financial hardship as you indicate above, and if you have had continued delays from the IRS as you mention as well. Stress both of those circumstances if you phone them.
If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an IRS agent while you're on the phone. A couple of users reported that at least for them, that was a backdoor route to the IRS.
At the following IRS page, read the info on the page, then scroll down and choose your state from the dropdown list of states and click the Search button, and it will provide you the phone number of your Taxpayer Advocate Service
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
