@mark6781 wrote:
The IRS Payment line is useless. They can't access tax records and can't tell me why my payment hasn't processed. I'm on hold wasting time trying to talk to someone at the IRS.
General Advice. NEVER do a direct debit payment with TurboTax!!! Might be best not to process payments through them at all. There is no support when something goes wrong.
the only confirmation that it was supposed to happen is on Page 1 of the TurboTax printout where they summarize the report. I don't see any IRS forms with the direct debit info. This is a huge waste of time.
Just send a check or pay the IRS directly.
The IRS so far says Contact Turbotax, Turbotax says contact the IRS. No help from either side.
Oh my! What an awful morning you had with the IRS and TurboTax! I'm sorry that happened to you and that you still got no explanation. If that was the night shift you spoke to at IRS E-efile Payment Services, I wonder if you'd have better luck with their day shift; perhaps they might have more access.
In your PDF or print out, if the bank debit info is confirmed on both the Electronic Filing Instructions page and on the page called 2023 Federal Tax Return Summary, it's odd that it wasn't sent to the IRS.
There is another place to look. If you used desktop TurboTax, go into Forms Mode, and in the left column list of forms scroll down to "Info Wks" (Federal Information Worksheet). Part V is the bank debit info section. Is there a Yes checkmark for "Do you want to elect Direct Debit of Federal balance due?"
Then there are blanks for the bank info. Then lower in Part V there's a space to enter the desired debit date. Is all of that Part V populated correctly? If so, that adds to the perplexity.
If you used Online TurboTax, you'd have to download a PDF with all the worksheets to get the Federal Information Worksheet to look at Part V. If that's what you used, we can tell you how to get it from the Print Center inside the return.
If this is your first time having a penalty at the IRS or have other "reasonable cause", and if you wish to ask for an abatement, you might be able to seek that relief, if you wish.
https://www.irs.gov/payments/penalty-relief
