Don't know where you are looking but Turbotax is never informed about the status of a refund or balance due.
if you had your fees deducted from the refund, it first goes to a third party bank to split between Turbotax and you. it is then forward on. if you provided correct direct deposit info it could take up to 5 days for your bank to clear it. if the info is not correct it goes back and a paper check is issued that's sent to the address on the return.
