Hi Odessa,
We’re contacting you because there’s an issue with the accuracy of your 2023 tax return. Due to an error, some customers might have overpaid their federal, and if applicable, state taxes.
If you entered the home energy credit information prior to the form being finalized, TurboTax inadvertently deleted all the information for the home energy credit.
By filing an amended return, you’ll be able to get the money back in your pocket where it belongs!
Once you amend your tax return, we’ll refund the entire cost of your federal TurboTax product.* No need to call and request the refund. We will be notified when your amendment is filed, at which point we will process the refund.
To amend your tax return, please follow the steps detailed in this article: How do I amend my 2023 tax return to correct my home energy credit?
TurboTax experts are available to answer your questions by calling xxx-xxx-xxxx, 5 AM to 9 PM PT, throughout the week. When you speak with an expert, just mention: 2023 Residential Energy Credit so they know exactly what you’re calling about.
We truly apologize for any inconvenience this might have caused and want to thank you for being part of the TurboTax family.
Warm regards,
The TurboTax Team
