So I have traced the source of the problem and it does lie with Turbo Tax and Turbo tax has my federal return money.
When I did my return using the online software, I used the function to download statements and in so doing automatically loaded a significant amount of data, including stock brokerage transactions. When Turbo Tax then ran the error check on my return, the data downloaded was not recongized by the software for the zip code and couldn't match it and it couldn't be fixed. I spent a significant amount of time online with the help team trying to remedy it (which is why I paid for Premium service). They were not able to resolve the software glitch that wouldn't allow the zip code to be manually fixed.
At that point I was then unable to e-File, because the software wouldn't allow it with the zip code that wouldn't match and couldn't be fixed. When I tried to e-file, I put in the option to have TurboTax deduct fees from my return, which unknowingly to me autopopulated my return with the Turbo Tax banking information, which is a Chase Bank account (I have no chase bank accounts).
When I had to revert to not being able to e-file, I then had to pay Turbo Tax with my credit card the fees just to be able to print my return, but the software didn't revert to my on file instructions for direct deposit to my own bank account and instead my return was mailed by me unknowingly with the Turbo Tax bank account information. I was unaware it was on the return form and assumed when I paper filed, a check would just be mailed to me. Only today after logging onto the IRS website and finding my return money was sent weeks ago, did I realize something was drastically wrong.
I have done research and found others who had their full returns sent to the Turbo Tax bank account instead of their own, and their description matches the Chase bank on my return.
I would like to understand who I can contact to get my tax return money returned to me. I am lucky that my State had a change to my State return, and I now have an opportunity to amend the direct deposit instructions.
