We used Turbotax to debit both our Federal and State tax due. We got a letter from the IRS saying our debit request was rejected and so we used the recommended Credit card payment listed on the IRS letter. 13 days later we got another letter from the IRS saying we owed the original amount plus penalty and interest even though we got a confirmation of our credit card payment from PayUSA and our credit card statement shows that payment. When we tried using the Check Your Payment Status the website said our confirmation was invalid. We checked our State debit and found out it was not withdrawn either and the state did not tell us and now we owe interest and penalties on that as well.
It looks to me like Turbotax did something wrong with the debit payments because I checked with the bank and they said no attempts were made or denied. I believe Turbotax is at fault and should be covering the penalties and interest. This is a mess! Why should I ever trust Turbotax again? I've been using TT almost from the beginning. I'm VERY perturbed by this!
