I’ve read over the last few days that many people are having difficulties with being disconnected even though having previous success reaching a representative. I did just read one commenter who said that she told the representative that she was recording the phone call after being hung up so many times. She seemed to receive some help after telling the rep that. I also haven’t had success reaching a rep the last two days. I was on hold for over 50 minutes one day. Unfortunately, it seems that we will be waiting a couple months yet at the earliest.
