After you file

I called today. I was told my 10 wk waiting period isn't end 02/25 so I have to call back Friday :/. The person I spoke with was very hard to understand and didn't understand me well. She said I had to call back in 2 days, it's just an error on thier end. I asked for the error code and she said there was no error code and confirmed no letter has been sent to me for further documentation but that they are behind on processing returns from the pandemic? Not sure how the pandemic can be blamed for this but ok, I told her I was aware the solar credit was causing delayed and she said no it wasnt and to call back Friday they will review my case and I'll have to wait another 6 wks for completion. Seems we should all be told the same thing but we are all getting different timelines and stories.