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Can I get a refund on my states I bought in Turbotax? - I accidentally bought them and do not need them.
June 3, 2019
6:00 PM
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After you file
Are you using Online TurboTax (web version) or desktop TurboTax (CD/download)?
June 3, 2019
6:00 PM
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After you file
Desktop software has a 60-day unconditional moneyback guarantee, so you can phone in and tell Customer Support you don't need the state programs.
They are open now, so this might be a good time before they get busy.
Use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
https://support.turbotax.intuit.com/contact
June 3, 2019
6:00 PM
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After you file
I think there’s a misunderstanding. I only want a refund for the extra states I purchased. Thanks
June 3, 2019
6:00 PM
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After you file
I understand. You can tell them what you want the refund for. Your purchases are guaranteed for 60 days, including state programs. TurboTax Support will work this out for you.
June 3, 2019
6:00 PM