After you file

I have a question. Who chose to have SBTPG handle the processing of our returns. Upon research, I am seeing a history of them stealing funds and not releasing funds from before this current tax season. In my opinion, that would make TurboTax liable if they chose to do business with a company with a shady history. Where is the due diligence? Personally, I have filed a complaint with the BBB. My husband and I owe nothing and we are missing $903 from our federal return.