Charged to File

I recently filed with Turbo Tax online for the first time. I was just told by some co-workers that I shouldn't have been charged for both W-2 forms and then a service fee. Overall paying about $160. Apparently when you make under a certain amount its free. How do I go about this getting refunded back because that's ridiculous that it doesn't hault you from paying when it generates your Annual Gross Income?