Hi - did you sort out your situation?
I'm very upset right now. I was in a similar situation, noticing that my direct debit bank payment was not processing correctly.
I made the payment on 4/10 through TurboTax (desktop) when I completed my filing. When I noticed a couple days later that the IRS hadn't pulled the funds from my account yet, I waited patiently, as TurboTax says payments can take up to 21 days to process. But when it didn't process today, I knew something didn't feel right.
I called up TurboTax customer service asking about it, and the representative said that I could check my payment status online via the IRS website! Well, gee, I wish I had known about that sooner! TurboTax never mentions that this is possible (or recommended) anywhere after you finish filing, so I had no idea!
Right now, it's the night of the filing/payment deadline, and I found out just moments ago through my own digging that the IRS wasn't able to process my debit payment for some unknown reason. It apparently failed two days after my filing, and was showing as "returned" even though I correctly entered in every single bit of bank information in TurboTax, and the funds were absolutely in the account (it was NOT due to insufficient funds).
It's hard to know whether TurboTax is at fault, whether the IRS experienced some kind of glitch on their end, or whether my bank experienced some kind of temporary issues at the time of debit. All I know is that the IRS received the notification from TurboTax that I WANTED to pay, and they have my record that I filed the return, but they couldn't make the payment happen for whatever reason.
What's even worse is, I had to manually re-initiate the debit payment via the IRS website, and I had no choice but to choose tomorrow as my payment date. So, now the payment is probably going to show as "late" by one day.
I really want to be mad at Intuit/TurboTax, but it feels pointless, because they will just pass the buck and say that they aren't responsible. That may be true for technical reasons as well as legal reasons, but I do feel like they need to improve their line of communication to the filing customer, letting us know that payments CAN fail, and that we need to be checking the IRS website on our own, daily, until we see that the payment has actually been received by the IRS. This is serious stuff, and it needs to be taken just as seriously as every other aspect of the tax filing process. It feels somewhat negligent for Intuit/TurboTax to turn their heads and look the other way on this issue. Hopefully some kind of changes can be made to improve this matter for others in the future.
