After you file

Assuming you are using TurboTax Online, you could try these basic troubleshooting steps to see if this will resolve the issue with your Virginia K-1:

If you can't access the information in a form you entered, check your Internet connection. If you continue to have trouble, try changing browsers (Chrome usually works well).

Try clearing your cache and cookies. 

If after trying all of the options mentioned you still have the same problem, you could try deleting the form and entering it again.

1. Open or continue your return in TurboTax.
2. In the left menu, select "Tax Tools" and then "Tools".
3. In the pop-up window Tool Center, select "Delete a form".
4. Select "Delete" next to "K-1" (for example) and follow the instructions.

In the alternative, try these steps to delete a K-1 entry :

• Go back to the main screen for Income
• Find the Investment Income section
• Click Update next to Schedule K-1
• At the next screen, select Update for the type of Schedule K-1 you want to enter or edit
• The Schedule K-1 you started to enter should appear on the next screen, with buttons to either Edit or Delete.
• If you click Delete, another screen appears, asking if you are sure.
• If you confirm you want to delete the K-1, it is deleted.

TurboTax Live is normally open until midnight local time on April 15th or other tax deadline if you would like to try contacting them again. I am sorry you had the experience you reported.