Did you uninstall the programs or have a computer crash, or switched to a new computer?
If you are an Advantage member (annual subscription), even if you ordered CDs, you should have download files in your account already at this link:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you are not an Advantage member and lost your CD's, you can phone TurboTax Support during business hours and ask for download files.
Use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed. This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
https://support.turbotax.intuit.com/contact
