Ammended return

I amended my papers because i moved to a different apartment. I changed my address and I can’t received any mails from IRS. I filed my tax on jan and it’s already April, but i didn’t received anything so i have no choice but to change my address in turbo tax. I received an email that i need to verify my identity, so I made the necessary changes. However, when i tried to amend my papers my turbo tax went to 0  so my irs papers became 0 as well. I don’t know if I’ll continue the process of verifying my account knowing that my W2 went to 0 or I need to contact turbo tax to help me with my paper😢 Can someone help me with my problem please?