TurboTax account doesn't have tax home, just has signout and intuit account displayed on left side

I login to my TurboTax account, it immediately asked me to start my 2023 tax return without displaying last year's return. On left side there is no tax home, just inituit account and signout option. What happens to my account? I have been using TurboTax for over 10 years, sometimes online, sometimes PC/MAC download, sometimes CD, but have never seen such a disater within my account. 

I also realized I have two accounts, one is named as "TurboTax", the other is named as "Intuit", are they interchangable? Are both of them can report tax return and download previous years' tax return? Why do I created two accounts without any membering of when?