My e-file status for Federal and State says "Pending" after 4 days.

My e-file status for Federal and State says "Pending" after 4 days.  In prior years the returns were accepted by Federal and State within a few hours.  Does Turbotax have support available?  I called the TurboTax support phone number and could only get the "computer" telling me to check back in a day or 2.  Not very helpful.