Wow, what a fiasco! I saw this alarming TurboTax email this morning even though I have NOT filed my taxes yet. I've spent over an hour trying to determine if it was just a big mistake by TurboTax marketing - and I'm still not totally sure. I've been using Turbo tax for over 20 year and have been extremely happy with them up until today. But after seeing this email this morning, and finding it was possibly a marketing mistake, my confidence in the TurboTax brand has diminished.
I called TurboTax Customer Support and was told it is probably just a general email. No confirmation that it was checked and confirmed it was a mistake to send it out. And to make matters worse, reading through the replies above, I see it can take up to 21 days to confirm with the federal government that my taxes haven't been filed.
TurboTax, you need to do better! Please IMMEDIATELY SEND OUT AN EMAIL ADMITTING THAT THIS EMAIL WAS INCORRECTLY SENT OUT TO PEOPLE WHO HAVEN'T FILED THEIR TAXES YET.
Until the email is sent that confirms this was a mistake, I would suggest to everyone else who has a concern about this email to call TurboTax customer support [phone number removed] or [phone number removed]) and voice your concern about this email.
