1) IRS doesn't tell TurboTax to relay messages to you.
2) If IRS needs info, they will contact you by mail.
3) use the "Where's my amended return" page on IRS.gov to confirms IRS has your amendment and is working on it.
Maybe your "expert" is trying to tell you e-File failed and you would have to mail it instead, Ask for clarification.
4) search this forum for the phone menus sequence that will get you to a human at IRS.
@aspcoder
