Bum scoop from Turbo Tax Online

Made an error in submitted 2023 NY State Tax Return (as e-filed), where the 2023 NY state withholding tax from a traditional IRA (RMD) was improperly entered as $0.00.  The original return was accepted with the zeroed withholding, but my refund was of course short the state witholding tax as properly done in Aug 2023.  Attempted a Turbo Tax Ammended NY State Return and attempted a mail-in option vs e-file.  Turbo Tax Online incorrectly reports that an e-filed original return amendment can not be mailed in, the amended return must be e-filed due to NY State law.  This is untrue... a phone call to NY State Tax (State Processing Center in Albany, NY) said an amended NY State return can be mailed in... call NY State Tax & Finance for verification [phone number removed].