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After you file
I am having the same problem, with the desktop version.
I eFiled both fed and state, received acceptance 30 days ago.
The Turbotax software states I must mail my amended federal return, and eFile my state return.
The software won't allow me to eFile my state return, because it says I didn't Efile the Fed or state originally (I did).
I called customer service, they where no help. Told me there is a lot of changes going on with the desktop and online versions, which may be causing the problem. She told me to reload the software on my computer. I bought the software from Costco. I cannot, since I no longer have the "code" to load the software.
Seems this is a software glitch.
Any suggestions to resolve?
March 14, 2024
8:13 PM