My Credit Karma spend account was also "closed." However, my tax return was deposited in the closed account. I have contacted Credit Karma on numerous occasions on the status of my refund. They told me I had to submit a primary and secondary document to prove my identity. I submitted a drivers license and my social security card. They said the address on my drivers license did not match what they had in their records. I since then had the address on my drivers license updated to reflect the address on their records. Now they say I have to submit a utility bill in my name to confirm. I am currently staying with a family member to save expenses since I am finishing my college degree. I provided documentation for everything but a utility bill. They will not accept my updated drivers license along with my social security card. I need answers on to where my tax return is. The IRS deposited my refund into the "closed" account almost a month ago. I would appreciate some direction on this because as I can see I am not alone in this fraudulent activity by Credit Karma.
Thank you.
