Please understand it is not my intention to castigate any company. Just to get a refund or any other solution. You solution was to get a refund. Best Buy refuses and claimed I could use the 2022 software for 2023 returns. That begs the question as to why they are allowed to sell unusable software.
As to the support pages, that's where I was before here. There was no way to pose my question there. Apparently, they were not anticipating that one of Turbo Tax's biggest retailers would sell out dated versions for this tax season.
I realize that the solution for this is not under your direct control. However, that doesn't absolve Turbo Tax or Best Buy from the responsibility to make this right.
