Hi Mary,
Form 3911 is Taxpayer Statement Regarding Refund. It's a form that the IRS sends to a taxpayer who has contacted the IRS because they haven't received their refund. The IRS usually includes, with Form 3911, an envelope with the correct return address for the taxpayer to use for sending the completed Form 3911 back to the IRS.
But if the IRS has instructed you to print and mail the form and you don't have that envelope, the form directs the recipient of the form to "Mail it to the Internal Revenue Service center where you would normally file a paper tax return.
Where you file a paper tax return/mail Form 3911 depends on where you live. If you live in Alabama, Florida, Georgia, the Carolinas, or Virginia, mail Form 3911 to the Department of the Treasury, Internal Revenue Service Center, Atlanta GA 3991-0002.
If you live in Kentucky, Louisiana, Mississippi, Tennessee, or Texas, mail to the Department of the Treasury, Internal Revenue Service Center, Austin TX 73301-0002.
If you live in District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, or Vermont, mail to the Department of the Treasury, Internal Revenue Service Center, Andover MA 05501-0002.
If you live in Arkansas, Connecticut, Delaware, Indiana, Michigan, Missouri, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, or West Virginia, mail to the Department of the Treasury, Internal Revenue Service Center, Kansas City MO 64999-0002.
If you live in any other state, mail to the Department of the Treasury, Internal Revenue Service Center, Fresno CA 93888-0002.
According to what I reviewed at: http://www.irs.gov/irm/part21/irm_21-004-002r.html, it does appear that they will send you a check after they complete their inquiry.
I hope this helps to clarify your situation. If you have additional questions or comments,
please feel free to reply to this post.
Thanks for trusting TurboTax with your tax preparation.
Debra
