Yes, include the name and address of your employer. The IRS has the transcript so be sure to include a copy of that with the tax return when you mail it to the IRS. The W-2s are required to be attached when mailing a return, so the transcript will suffice. The IRS does know the information and it is in their system even if they could not help you on when you called.
The Form 4852 is the appropriate action in your situation. Be sure to sign your return before you mail it.
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