#1 Always respond in writing. This means that the people at the IRS who get this letter at least know the situation you are talking about. That is, you want to communicate only with the people in the office that sent you the letter in the first place.
#2 I would not pay the balance due until you ask for a waiver on the penalty and interest because you have shown that the original assessment was incorrect AND that you responded in a timely manner.
#3 Include references to all the contacts that you have had so that the agent responding to your response is aware that there are multiple communications - by letter and by phone.
And after this, always respond by letter.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
