Let me explain this simple...I went onto Turbo tax website
2. I entered all my information from my W2
3. After all the amounts were entered Turbo Tax says YOU GET A REFUND:
example: 800.00
4. Turbo tax gives you choices like direct deposit
BEFORE turbo tax sends your refund turbo tax is going to deduct for filing your federal taxes and state taxes. Turbo tax is going to take THERE FEES before they I submits your PAPERWORK... like 1040 or 1040a..... So.
800.... Total
50. Federal
50. State
40. Processing
REFUND 660. REFUND
The REFUND goes to greendot bank for your direct deposit.... DONE it's been like that for 4 years
BUT... this time when my refund was sent to Santa Barbara Bank they ALSO
charged me for TAX PREPARATION AND FEES.
I have a receipt FROM TURBO TAX SHOWING THE FEES that were taken out. BEFORE it was sent to Santa Barbara Bank for 168.
I also have a receipt from Santa Barbara Bank for 178.
I was charged 346.00. I talk to turbo tax they tell me to call Santa Barbara Bank. I call Santa Barbara Bank they tell me to talk to turbo tax. The IRS has nothing to do with it. Either turbo tax refunds me 168 or Santa Barbara Bank refunds me 178. Since CUSTOMERS can't talk to live reps and turbo tax is sending the refunds to Santa Barbara Bank don't you think it would be wise to pass these complaints to someone who can look into the money that is being taken. IF YOU can't understand what I just said then send my reply to someone who can. Someone who can pick up the phone. I've sent emails to both party's I've talked to someone at turbo tax AND I SHOWED HIM ON MY PHONE and he said I WAS RIGHT. you need to stop sending links and have someone call over to Santa Barbara Bank AND FIGURE IT OUT
