That's correct; we are Tax Experts in the forum; we answer tax questions. However, we do try to help with other issues if we can.
If you requested your TurboTax Fees be paid from your Refund, then Santa Barbara gets your refund directly from the IRS. They take out the TurboTax fees and send them to us.
In that case, TurboTax is NOT taking any fees out of your refund; only Santa Barbara is.
Are you sure you're not looking at your list of TurboTax fees and thinking that both TurboTax and Santa Barbara are taking fees? That couldn't happen, since you didn't give TurboTax your Debit info to make a withdrawal from your account.
In your first example, you paid TurboTax directly for your tax prep fees (with a debit card, probably) and the balance was deposited to your Green Dot bank.
In your second example, you elected to Pay With Your Refund, which is a whole different process, and involves a third-party (Santa Barbara).
Check your bank statement carefully.
Here's more info on Pay With Your Refund.
@Katona01
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