TurboTax does not issue refunds. Only the IRS can issue a refund.
I suggest opening an online account with the IRS so that you can follow your account activities more closely. I suggest waiting a little while longer before submitting a form 3911 because it can start the process all over. You can monitor that outstanding refund by establishing that IRS Online account.
IRS Online Account
You are perfectly safe filing your return with TurboTax. Once your return has been accepted by the IRS, TurboTax is no longer involved in the process.
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