This is usually because there were errors on your return or a tax offset for child support or back taxes etc. was in effect. Only the iRS can answer the reason but you should have received a notification.
call the iRS, Turbotax gets no info about refunds if you mailed your return or after acceptance if e-filed. There's nothing it can do.
- Call 1-800-829-1040 between the hours of 7:00 AM – 7:00 PM local time.
- Press “1” for English or “2” for Spanish.
- Press “2” for “answers about your personal income taxes.”
- Press “1” for “questions about a form you have already submitted or a payment or to order a tax transcript.”
- Press “3” for “all other questions about your tax history or payment.”
- Press “2” for “all other questions about your tax history or payment.”
- Do not input your Social Security Number when the recording tells you to.
- Press “2” for “personal- or individual-tax related question.”
- Press “3” for “all other inquiries.”
- Wait to be connected to someone at the IRS.
