After you file

So you got an email stating that your account was coded, then re-opened and your funds are now available? They won’t re-open my money spend account and didn’t give me any explanation as to why it was closed. They keep saying I have to wait on an email from the higher department because they are the ones who will issue the check but they do not know when. The irs told me that if i didn’t receive my deposit in 5 days after my approved date, to call them back and they can issue me a check.