Same thing happened to me. I was minding my business and last week I was sent out an email saying that my account was locked and 3 minutes later saying that my account was deactivated. I called several times and I upload my drivers license and social. They reactivated my credit karma account only and left my money spend account frozen. When I notified them that my taxes was hitting the account the next day (2/22/24), they completely closed my credit karma money spend account. I just find that strange. I called several other times and they lied like they couldn’t see my refund, it wasn’t there, told me my taxes was sent to a closed account but they see it pending…. I mean, I've heard all kinds of excuses all but when they’ll mail my check out saying that I have to wait on an email from the higher department. I don’t believe there is one because it’s been 10 days, going on 11 days and I have not heard anything back. Banks or whoever are suppose to notify you first before closing out anything. They failed to do that and still can’t give me a reason as to why my account was closed. I still don’t have my money right until this day. IRS said to wait 5 days to see if I hear anything then they will issue me out a check.
