I verified my identity submitting documents and through the video selfie call. It says I need a 14 digit control number from a letter I received in the mail. I have not received a letter in the mail or email so I requested another letter be sent 2 weeks ago ad have not received it. I'm not sure what to do, I'm 20 years old and this is my 1st time filing by myself and I do not know how to find out why I have not received my refund or what to do. Please help! This has me very confused. Can Turbo tax please find out what I need to do I think my subscription pays for assistance but I'm not sure.
