Wow. "Privileged?" Do you work for the state, @GoldenJourney ?
I've reached out to the department through phone calls and emails multiple times, hoping for updates. No reply to my email, no assistance via phone. The agent I spoke with was confused and repeatedly told me they haven't received my return... the fact that it was transmitted weeks ago confused her and then she "lost connection."
This lack of responsiveness has been both frustrating and concerning. What's particularly troubling is that the absence of clear communication has driven some taxpayers who have a TurboTax "PENDING" status to submit a return through the Colorado Revenue Online system, hence risking a duplicate return. If the Colorado Department of Revenue is expecting patience from taxpayers, they need to reciprocate by being more transparent with their communication. Explaining the delay for returns submitted via TT (or other eFile software) would be a step in the right direction, offering some assurance to taxpayers that their filings will be processed in due course. The fact that I had to learn about another 3-4 week delay by reading these comments, when I have received no communication like this from the state, is an issue.
