My husband and I have filed our taxes for several years with Turbo Tax and have never had any problems. Our state and local taxes were accepted on Jan. 24, 2024. Unbeknownst to us, our Credit Karma Spend account was closed the following day due to a negative balance of $4.88 (apparently, a yearly fee was assessed, and there was a "mass closing" of accounts on the 25th). We were not notified of the closure, and now both state/federal refunds are in cyberspace. After multiple unsuccessful attempts to locate the money, we were finally told that it would most likely end up going back to the IRS and be sent back as a paper check in 6-8 weeks. We are educators and were counting on this expedient process to help with medical bills. We will not be using Turbo Tax or Credit Karma in the future, and have filed a complaint with the BBB.
